Restaurant Online Ordering Revolution

Restaurant Online Ordering Revolution

Online Ordering Revolution - Massive Growth Potential

Online ordering makes frequenting your restaurant easy.

How many times a day do you actually use your mobile phone to make a call? Now, balance that with how many times a day you use your phone to do an Internet search?

If you’re like most people, you spend more time on your mobile device looking for information than using it as a telephone.

According to several studies, restaurants are the most-searched-for category on mobile phones today. This has helped spearhead the online ordering revolution.

Many restaurants worldwide have jumped on the bandwagon of online ordering. In this article, we look at the online ordering revolution and its massive growth potential.

Let’s take a look at the benefits of providing online ordering for your restaurant.

Increase Ticket Order Size

Mobile ordering allows you the flexibility of interactive menu design. Your online, digital menu can suggest add-ons such as salad, appetizer or dessert. You can prompt users to order a larger meal size for “leftovers tomorrow.”

Online ordering can result in as much as a 20% increase in the average ticket price for most restaurants. (tweet this)

By offering online ordering you recognize the need your customers have to take a long hard look at your menu without feeling the pressure to order quickly.

You let them order in the comfort of their own homes, and they’ll be more likely to order more because they have time to peruse your menu.

Here are a few ways you can encourage the up-sell when it comes to online ordering:

  • You can reward your big spenders. For example, you can encourage customers to buy a little bit more because you offer a discount or free delivery at certain price levels. Let’s say you offer free delivery at $50. This helps entice customers sitting in the $40 range to order more for the sake of convenience.
  • Online ordering allows you to offer suggestions to your customers as they build their order. You can suggest appetizers, drinks, desserts, specialty bread and more.
  • Suggesting add-ons is another bonus to online ordering. You can gently encourage a higher order total by highlighting inexpensive add-ons. For example, you serve Indian food. Add-ons could be naan bread and chutney. A few extra dollars spent by each customer adds up in the long run.
  • Online ordering lets you cater to groups. You can provide special offers and complete menus for these groups with appetizer and dessert add-ons as well as party platters. Offer special perks such as free drinks to encourage the larger order.

Restaurant Online Ordering Reduce Overhead

Another huge avenue for growth potential with online ordering is your ability to reduce staffing costs.

Phone orders in your restaurant take time. This means additional staff members available to answer the phones. In addition to phone orders eating up staff time, you’ll often find order taking errors.

What’s more, your staff members are likely to forget or be uncomfortable offering additional items, so you lose your shot at the up-sell.

Increase your daily revenue without having to change your dining room by adding additional seating. You don’t have to hire extra staff. You avoid ordering errors.

End up with happy customers who aren’t frustrated waiting for a staff member to answer the phone. Customers are also happier because they didn’t have to deal with a grumpy, time-crunched waitress picking up the call in-between tables.

Overall, online ordering reduces your overhead and leads to more content customers. (tweet this)

online restaurant ordering storepoint

Diners can order and eat at their convenience using online ordering.

Restaurant Online Ordering Give Your Customers Freedom

Millennials want to be free to do what they want when they want it. They are highly protective of their time and don’t want to waste it waiting for food.

It’s all about instant gratification, and your online ordering options provide that for Millennials.

This group of the population wants everything quickly. They don’t want to come into your restaurant, order and wait to take it home.

They relish the idea of online ordering and then dropping by when it’s convenient for them to quickly pick it up.

And, it’s not just Millennials who appreciate this kind of service. Young and old, millions of people feel the same way. Blame it on the digital age, but today’s diners want the convenience of online ordering and fast pick-up or delivery.

Leverage Email Marketing

Using email marketing in tandem with online ordering provides you with massive growth potential.

Before online ordering, you might send an email with or without a coupon and then wait for the customer to show up at your door.

Once you implement online ordering, you can send an email to your customers and include an order now call to action to encourage your customers to order from your restaurant.

Online ordering enables more people to enjoy your restaurant on their own time. And, it allows you the ability to leverage email marketing to reach your customers on their phones or computers where they are immediately able to order a meal.

Build Customer Loyalty

You’ll increase customer loyalty and trust through online ordering which in turn provides you with growth potential.

Giving your customers an easy to use online ordering service helps you meet their needs and keep them coming back more often.

Since your customers spend hours on their mobile phones, you can tap right into those customers through your website and online ordering system.

You build customer loyalty by allowing customers to order when they want and on whatever device they choose. This also helps keep your restaurant top of mind when the stomach begins to rumble.

Final Thoughts

Online ordering equals instant gratification.

Why? One study shows that more than two-thirds of customers order food online using their mobile device. It’s fast, it’s convenient, and it’s easy.

Many restaurants find that online ordering is becoming a big driver of revenue, and it’s responsible for an increase in sales.

This is because your customers will spend more and visit your restaurant more often when they can order your food online or on their mobile phones.

If you’d like to send your restaurant business into over-drive, add online ordering capabilities to your website today. Don’t forget to make a plan for how to handle the massive amounts of orders as they flow in.

You might find that a dedicated to-go door works well to move your traffic flow and provide an easy way for to-go customers to pick up their online orders while keeping your front doors free for dine-in guests.

Do you have a dynamic menu on your website that can handle online ordering? At Restaurant Engine, we build responsive, mobile-friendly restaurant websites that incorporate menus that intrigue and tantalize your online ordering customers.

Contact us today for your free website consultation. We’d are here to help you stand out in the crowd and stay ahead of your competition with your restaurant website.


The Benefits of a POS Generated Report

Reporting benefits of a POS system

If you have a cash register, there is an inherent liability that goes along with it: the cash could disappear. When money is changing hands, there is a higher risk of both theft and mistakes. That is why having a third-party review your bookkeeping is invaluable to business owners.

By having a point of sales (POS) system recording each transaction, you can have peace of mind that, yes, this is how many sales were made and here is the money in the register to prove it. Tracking the sales and comparing your cash deposits is a way to make sure that your employees aren’t stealing from you.

Having unbiased sales reports on the back-end is the best way to track what’s happening in your storefront.

1. Don’t Waste Your Time 

There are many ways you could track your daily sales activity. You could keep a running spreadsheet of the reports and update it every time a register closes out. But what happens when you want to pull a cumulative report to see how much sales tax was collected?

Yes, there are ways of keeping track of your daily sales without investing in a POS system. But based on my experience of aiding a client through a sales tax audit, their POS system was priceless. Its ability to quickly pull any reports for a date range is unparalleled when compared to making the reports yourself. Even when you are proficient at using Excel, the work required to compile reports and create V-Lookup tables by hand takes the time that you should be spending on growing your business. 

2. Automation Prevents Mistakes

There is too much human error to account for in a reporting process that isn’t automated. Whether it is an Excel formula that got altered accidentally, a sale rung up after the register was closed (which requires you to try and figure out the over & short by hand), or the numbers that were simply mistyped, the accuracy of your reporting is too important to leave to any one person.

No matter how hard we try, there are going to be mistakes. So if you are still hand-keying information into a spreadsheet, you should stop now because in the end, it will take more time and effort to fix your mistakes than if you had invested in a POS in the first place. 

3. Daily Updates On Revenue

Recording income on a daily basis through daily sales entries is a way to get a snapshot of revenues in an instant. Your data is not 100% accurate by nature, but you can get a rough estimate of where your current revenue stream is in relation to your goals. 

With the option of being able to check in on your progress, patterns in the cash flow could be recognized more easily. 

4. Prevent Problems Proactively

If you have the opportunity to notice patterns, you could be able to pinpoint areas in the business that need attention. Being able to see the patterns in the day-to-day activities as they occur could give you the information you need to proactively handle potential issues rather than waiting for real problems to materialize.

Why POS Systems Are Worth The Investment

Overall, POS reporting is the best way to get an unbiased report on what is happening at the cash register: 

  • If there is something fishy going on, you will know, because verifying the report versus what hit the bank is one of the most effective controls on cash.
  • POS reports save you the time and money you would otherwise waste going back to fix the mistakes that someone made hand-keying the information into a spreadsheet. 
  • You have up-to-date information on your cash flow, which gives you an opportunity to see how you are measuring up to short-term goals, allowing you to address problems as they arise, rather than after the fact.  

If you have the tools to assess where you are in relation to your goals, then that is the first step of keeping your business on track.


Restaurant Online Ordering

5 reasons you should offer online ordering

Millennials, a.k.a. the largest generation in American history, eat out five times a week. Here are some other good reasons to offer online ordering.

  1. To compete with the big brands.
  2. Because customers crave convenience.
  3. To grow your bottom line.
  4. To improve restaurant operations.
  5. To collect valuable customer data.

Still not convinced that online ordering is critical to your restaurant’s success? Read on.

Benefits of an online food ordering system

Your customers are spending more and more time online — especially on their smartphones. Take advantage of the trend to see these benefits.

1. To compete with the big brands

With the growing consumer demand for faster, more convenient ways to order, independent restaurants are feeling pressure to compete with big brands that can afford to invest millions in takeout technology.

Domino’s Pizza introduced their online ordering system in 2010. At the time their stock price was $8 and the company was struggling to grow. In the last seven years, Domino’s has grown to the second-largest pizza chain in the world with a stock price at over $200 per share — that’s 25x growth!

Online Food Ordering System Dominos
Since introducing online ordering, Domino’s has grown into the second-largest pizza chain in the world. 

Domino’s has invested millions in building its own online ordering offering. Don’t have millions? Independent restaurants can compete by partnering with specialists like ChowNow which offers branded smartphone apps and website order for as little as $4 per day.

2. Because customers crave convenience

These days it seems like everyone is talking about the coveted millennial. Why should restaurant owners care about millennials? Because there are 50 million of them in the U.S., the largest generation in history. By next year, their collective purchasing power will exceed $3.39 trillion. Pleasing this demographic is a path to profits.

Last year, the percentage of restaurant orders placed online exceeded the quantity placed verbally over the phone.

My little sister interned in New York this summer, and I was shocked to learn that her morning routine consisted of a Starbucks run.

When I asked her “Why Starbucks? You live in Manhattan and work in Brooklyn, there is an incredible local coffee shop on every corner.” She explained she had the Starbucks app; she orders and pays for her coffee while getting on the subway, and it is waiting for her on the other side.

Online Food Ordering System Starbucks
Millennials love convenience almost as much as they love their phones.
Photo: madison bilsborough on Unsplash

She saves 10 to 15 minutes every morning — and her favourite coffee shop, Brooklyn Roasting Company, doesn’t offer the same convenience. Quality is paramount when consumers choose where to eat, but if you are close in quality AND offer an easier way to order than your competition, then you are going to win with millennials.

3. To grow your bottom line

Put yourself in your restaurant customer’s shoes for a minute. Imagine you are getting home on Friday night after a stressful week of work. You want nothing more than to catch up on the latest Netflix series in your PJs while enjoying your favorite ramen from down the street.

Online Food Ordering System Noodles
Adding an online ordering system can increase order size by as much as 20 percent.

Scenario 1: You give them a call

You look up the restaurant’s phone number and give them a call. On the other end is a hurried voice that asks “please hold.” The restaurant is obviously busy — it’s a Friday and what can you expect? Their ramen is worth the wait.

After a few minutes you wonder, “Did they forget about me? Maybe I should call back.” Just before you decide to hang up and redial, the same voice hops back on. It’s difficult to hear them.

Restaurant: “Pickup or delivery?”
You: “Pickup.”
Restaurant: “What do you want?”
You: “Slurpin’ ramen with chicken, spicy, no seaweed.”
Restaurant: “Anything else?”
You: “No.”
Restaurant: “30 minutes”… click.

Thirty minutes later you get to the restaurant, wait in line to pay and bring your food home.

When you begin plating your food, you are disappointed to discover seaweed in your ramen. Not the end of the world, but you will think twice the next time you are deciding where to order next time.

Scenario 2: You order online

You go to the restaurant’s website to find their phone number and see that you can now Order Online. You click “Order Online,” and are walked step by step through your order.

Online Food Ordering System Slurpin Ramen Bar
“Order Online” are two of the most glorious words in a hangry millennial’s vocabulary.

You add your ramen order and peruse the rest of the menu. You never realized they had dessert. You’re ready to treat yourself and decide to try the Macaron Ice Cream.

You review your order, add a tip and pay with your credit card. Within 60 seconds you get an email that your food will be ready in 30 minutes.

You arrive at the restaurant, and there is a long line. Luckily for you, your food is already paid for and waiting for you behind the counter — you tell them it’s yours, grab your bag and go. Everyone in line looks at you with amazement; you feel like a genius. Better yet, the order is accurate and the macaron ice cream is delicious.

Online Food Ordering System Menu

Why does this matter?

The experience patrons have ordered at your restaurant matters. An inconvenience or mistake with an order can influence future purchasing behaviour.

Orders that are placed online are 20 percent larger on average, which means more money in your pocket.

On a busy night, even the best-trained employees are under stress and go into survival mode. Instead of upselling, and providing a top-notch customer experience, their No. 1 goal is to take the order, and move on to the next customer as fast as possible. This means more mistakes, and lost profits.

Online Food Ordering System Ordering
An online food ordering system is never in a rush and is always upselling.

4. To improve restaurant operations

Implementing an online food ordering system will create operational efficiencies in your restaurant in three ways.

Improved order accuracy

The responsibility is on the customer to get their order right, and there is no opportunity to misunderstand them on the phone.

Freed-up staff

Your staff isn’t a slave to the telephone with online orders — they can process the order when they have a free moment.

Decreased processing time

Orders are already decided upon and paid for. Pre-payment removes an entire step in your process — and you won’t be stuck on the phone with an indecisive customer who wants you to read your entire menu to them.

5. To collect valuable customer data

A restaurant’s lifeblood is its loyal customer base. However, many restaurants know only their most loyal customers by face and name, and not much beyond that. Online food ordering systems like ChowNow capture your customers’ emails, purchase history and ordering preferences.

This data is invaluable since you can use it to send targeted promotions to your most valuable customers and get them coming back for more.

Starvin Marvin Restaurant Online Ordering
Starvin Marvin Restaurant Online Ordering

Benefits of POS Item Modifiers

Forced_POS_Item_Modifiers

One of the most overlooked functions in your Restaurant POS System is the item modifier functionality. So many restaurant pos systems claims to have food modifier functionality in their restaurant point of sale. It becomes problematic when you bought a retail pos system to be used in your restaurant or quick service restaurant.

So let us have a look what is a food modifier and what it does. A food modifier is option that pops up, when working in the menu order screen. Modifiers could be forced or could be a choice.

Forced modifiers allow you to force the server to pick from a preset list of suggested or acceptable items on the menu. They are usually added to the main entrée or a choice of food or beverage that requires specific preparation instructions. This feature forces a set number of item choices to be chosen by the server from the order screen. When Forced Modifiers are attached to a particular product, the server will not be allowed to continue the order until a modifier is chosen or they exit out of the Forced Modifier screen. Forced Modifiers will be attached at the product level.

Exception Modifiers allow you to pick from a preset list of suggested or acceptable items under Exception Modify tab on order screen. This feature is similar to Forced Modifiers with the exception of the server being “Forced” to choose a selection. The server now has options to modify an item or exit modifications and continue with the order.

Benefits of item modifiers are:

Modifiers ensure that orders are correctly placed and send to the kitchen. So cooking instructions and choices are sent correctly to the kitchen. Keeping your customers happy.

Save money as orders are placed correctly as received from customers. No more wastage.

Inventory depletion plays a vital role in the execution of choices during the ordering process.

When using restaurant online ordering modifiers ensure the correct ordering from customers, ruling out incorrect orders, and wasting stock and enhancing the customer experience.

For further information on our restaurant pos systems please visit Home StorePoint Restaurant POS



5 Benefits of Tablet POS

April 10, 2019 18:22 pm by Maria Bowes

Tablet POS for food truck and takeaway
Tablet POS for food truck and takeaway

Reduced upfront and long-term costs

Compared to a traditionally integrated point-of-sale, which can cost tens of thousands in upfront fees for equipment and setup, a tablet POS system relies on standard computing equipment, such as an iPad or Android tablet or Windows tablet. In addition to the cost of the equipment, traditional POS systems typically charge a software license per register and then a yearly maintenance fee on top of that. In some cases, you have to pay for upgrades on top of it. That doesn’t include support or training, which can be as much as R 3000 per day. The problem with this model is that if you’re unhappy with your purchase after a few months, you’re out the full cost upfront. The new tablet systems operate on a SaaS (software-as-a-service) model, which means that you often pay nothing up front and then pay a small fee each month for the use of the software. It is common to pay as little as R 800 per month to get started. Also, if you don’t like what you signed up for, you can usually cancel at any time. So it put pressure on the POS software vendor to up their service.

Ability to manage your business on the go

If you don’t want to sit in your office every evening scrubbing the daily sales records, you won’t have to. With many tablet POS solutions, you can see sales, inventory, and customer analytics in real time from any mobile device. Such tools provide greater flexibility and transparency, helping you to streamline your business so that you can feel confident that everything is under control when you step away from your store. Imagine knowing who your best customers are even when you are not present. In addition you can do stock takes with a tablet and input the data life. No need for expensive scanners to input data. With managements apps one could know what is happening in the store without being there.

Free Instant upgrades, back up and support

Since the software of tablet POS providers is based in the cloud, new features, as well as security upgrades, are pushed through to your system instantly. There is no need to hire a consultant or have anyone come to your store since these upgrades are done remotely without any downtime to your business. This can be a huge productivity and cost advantage over traditional systems, which often require onsite expertise and significant business downtime. Support is also given on the spot as there is no need to dial in with remote control software. All support and changes to the point of sale happen in the cloud.

Load shedding

With the current electricity grid in South Africa constantly under pressure Tablet POS handles load shedding with a breeze. Not only do you stay open for sales, but your StorePoint Tablet POS offers offline redundancy should you have no power and your router is off. So your downtime is limited to the minimum. In addition to this, you save cost as a tablet does not need an uninterrupted power supply (UPS). So it means another saving. Normally when electricity is restored after load shedding there is a chance that a power spike might damage your equipment. One thing we have definitely experienced lately at our support desk. With Tablet POS no damage and always open for business, while your competition is closed or must invest in expensive low noise generators or inverters.

Seamless Integration with Helpful Tools

While legacy systems don’t tend to play well with others, tablet platforms easily integrate with many third-party tools. Many of the new tablet POS systems offer seamless integration with marketing tools such as loyalty programs, email campaigns, and rewards, as well as critical business tools like accounting software like SageOne, Xero Accounting, QuickBooks and payment processing like ZipZap. This allows you to manage your entire business all from your POS. New tools are being created for tablet POS systems every day, which means that your job will get easier and easier over time. All of these advantages add up to an attractive business proposition. Lower costs, higher productivity, and reduced risk are all significant contributors to your business’s bottom line. As always, we are available at Retail and Restaurant Business Systems to answer any questions you may have about upgrading to a new tablet POS system. Gives us a call or Whatsapp us on +27764293989


The truth of Point of sale pricing

Point of sale terminal

April 10, 2019 4:22 pm by Maria Bowes

So, you decided you want to open a new shop or restaurant and one of the things you would need is a point of sale system. You search on the internet and find a company that has an advertisement for a point of sale system. Depending if you look at retail or restaurant pos this becomes more confusing. You read an advertisement that says “Full POS SOLUTIONS FOR RETAIL STORES R 7,999. You look at the other quotes and immediately feel why are these other quotes so much more?

We all know the cost of a new point of sale hardware and software. Years go into the development of a proper retail pos system and even more for a proper restaurant point of sale. Hardware is imported and with the current rand-dollar exchange rate does not help the pricing as everything is imported. The average store or restaurant owner or decision maker when it comes to deciding on a new point of sale system does not have the experience to make a selection of point of sale. There is a lot to consider:

  • What is the spec of the hardware? Windows 10 does not perform well on a Core2Duo computer.
  • Which operating system does the hardware use? How long would Microsoft still support my operating system? Windows 7 has 8 months to go. So no more security updates from Microsoft and in time software like anti-virus software might not be able to run on your pos hardware.
  • Would my data be safe and my point of sale system run smoothly on the operating system?
  • Would the operating system prevent me from using updates on my point of sale system?
  • Then even a bigger question. What type of point of sale software can be included in a price of R 8000-00 including the POS software? Does it really so the job in terms of stability and reporting. Not to mention the functionality?
  • During our years in the point of sale industry, we can remember how things used to work. So in some legacy point of sale pos system, the current and history databases still exist today. You need to do an end of day to get the full report. Should you forget to do an end of day, the pos system keeps the data under current history.
  • Which type of database do you get with a new point of sale at R 8000-00? Most likely a pos system that still uses Microsoft Access or the Firebird Database. In some instances, your point of sale could also be of an age where it does not query your SQL database that quickly anymore.
  • Older databases tend to offer less protection to data loss and the recovery of data.
  • As databases get older, it gets more difficult to add functionality to the point of sale, and limitations to speed, access, and offline redundancy become an issue. Older point of sale systems tends to have a lot of data corruption when attempting to create offline redundancy.
  • Every business needs to manage its inventory and most POS systems will help by tracking stock levels with each sale. Always have up-to-the-minute, accurate inventory data to keep up with your customer’s demands. In South Africa, it happens so often that a retail system is offered in a hospitality environment. Just because it has an interface that resembles a true hospitality system, does not mean it does the function of a restaurant pos system. Does it look at your food cost? Here I don’t mean your end product’s total costing, Food cost is simply the total cost of your food net of existing inventory. Usually, beverage costs are counted separately but occasionally these are combined. When expressed in a percentage, the food cost is simply one’s net food purchases divided by the restaurant’s net sales. Retail systems do not have this.
  • Does your POS system offer mobility and offline redundancy? Tablets need to be able to run offline and must use the latest technology. Remote desktop to connect the two does not work. You will end up with a slow pos system or data loss. Resulting in downtime and less opportunity to sell.
  • Does your so-called point of sale for your restaurant have a reservation system in place? You will find your retail system does not have this.
  • Is your POS system PCI compliant?
  • The fact is that most transactions are paid with debit or credit cards today. In order to accommodate your customers and keep them safe, your POS system should support the PCI DSS standards.
  • Returns and exchanges are something every business has to deal with. Your POS software can help make this a painless process for you and your customers.
  • Track employee attendance and sales easily by them simply logging-on to a terminal. All this information can be reported on or exported to accounting software for payroll processing.
  • Retail POS systems are mostly centered on the actual sales transaction and all the tracking of this information. Many of the common software features like inventory tracking, sales reporting, returns processing, and customer loyalty/couponing functions are essential in a retail environment. While all businesses will need reporting features, retail applications will especially want to have a very granular level of control to see sales data at the individual product and category levels. Retail POS requirements are the most wide-ranging but most software.

From a hardware perspective, retail applications will definitely need a barcode scanner to easily input product data for quick check-outs. Since most input is based around the scanner, things like touchscreens and all-in-one terminals are definitely useable in a retail environment but are not as essential. Since you will probably be doing a fair number of transactions per day, having a reliable thermal receipt printer like the Epson TM-T88V will also be a big concern. A robust scanner and printer will ensure your lines move quickly and make the customer experience a positive one.

  • Restaurant/Hospitality
    The biggest difference between a standard retail POS and those used in restaurant or hospitality environments is how the sales transaction is handled. In retail, everything is inputted for the sale and paid for immediately. In restaurant/hospitality, an order is placed for food or service which is only paid for after it is completed. A suitable POS system will have to be able to suspend these orders until payment is received. Likewise, options to customize orders, schedule reservations, and manage seating/rooms are all musts. The interface of the POS software is also going to be quite different. In retail, your main input type with being with a barcode scanner while in restaurant/hospitality you’ll most likely be using a touchscreen. Having a software interface that is touchscreen friendly, like StorePoint POS, will be very important for many businesses to allow easy order entry.

On the hardware side of things, the biggest difference to retail POS is the importance of the barcode scanner. While it may be needed occasionally, most input in a restaurant/hospitality environment is manually done through the POS software. This is where a touchscreen can really help make this process easier. Since space is also often limited in these applications, all-in-one terminals are very commonly used since they limit the mess of cables and have integrated touchscreens. Receipt printers are important in every POS but when you are dealing with sending orders to a kitchen or other high heat environments, an impact printer like the Epson TM-U220D kitchen printer, will be preferred over a thermal printer which is fine for customer receipts. Additional is the printer redirection, which a retail system does not do.

Conclusion:

Having a POS system that meets all the specific needs of your business will make it an essential management tool and allow you to stay focused on meeting the needs of your customers and your management. Whether you’re a retailer or a new restaurant, determining how you’ll use the POS system will guide in your software and hardware selections. If you are still having difficulty or have additional questions, give our POS experts a call. We’re happy to help you out, even if you don’t buy from us. We are there to support the retail, restaurant and hospitality industry.


OnPoint Retail welcomes Zapper

Onpoint has teamed up with Zapper to bring you even more convenience.
Zapper is a mobile payment, customer loyalty and rewards platform. Get to know your customers better each time they pay.

https://mailchi.mp/ac1b42bcf5eb/onpoint-retail-zapper?e=2ac141e700
Zapper integration

5 Benefits of support agreements

When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.

The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.

1. A fixed price IT support contract can cost you less

Paying for IT support on a break/fix model is a total unknown cost to your business. You cannot plan for the costs, because you don’t know what your usage will be in the future. Ad-hoc support often results in unexpected invoices that are way above the all-inclusive options. Ensuring you have the right contract in place can save you a lot of money. Who likes to receive unexpected bills?

2. Your IT company has to work harder

When an IT support company charges a fixed fee, it is in their interest to ensure your systems are running at their very best. There is nothing to be gained from a customer having IT issues – in fact the opposite is true; they can lose money if a customer has lots of IT problems. Because of this, most IT companies will perform pro-active monitoring and maintenance to keep your systems healthy.

3. You should have less downtime

As mentioned above, monitoring and maintenance is a feature of most fixed price IT support contracts. Things like hard drive space, server errors, and performance issues are typically monitored. This allows the IT company to react to small issues before they become a big problem – saving you time and money because your systems stay online.

4. You only have a single invoice to deal with

OK, it’s a minor benefit. But rather than multiple invoices for everything they do, a fixed price agreement only sends a single monthly invoice. That means less things for your accounts department to deal with. Many providers will also collect fees via Direct Debit, so you don’t even need to worry about paying the bill.

5. 95% of issues are dealt with remotely

Rather than having to make an appointment to visit your premises, IT technicians can remotely access your systems. This can include carrying out maintenance tasks or working on faults. How does this benefit you? You don’t need to schedule an appointment, which takes time out of your day. You also don’t need to find something else to do while there is an IT technician sitting in your office stopping you from working. A good IT support company utilizes support tools that can perform many tasks in the background – even while you are still using your computer. It’s like stealth IT!

Source
https://m3networks.co.uk/general/5-benefits-of-fixed-it-costs/



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